Terms & Conditions

Cancellation & Refund Policy

  • Cancellation in 1 day before the departure date, you will get 100% Refund.
  • Cancellation in the last minutes, we will charge 100%.from total amount.
  • For Cancellation causes by bad weather cannot operate the tour with weather condition will get a full refund.
  • For postpone or amend the booking required 1 day before departure date is free of charge.
  • For case of the customer missed some place with the reason of the tide or weather condition not possible to get a refund.

Do & don’t on your boat trip!!!

  • Do not walk during the boat running.
  • Feeding fish or monkey is illegal from 2016 onward. There is a significant penalty by ignoring this notice.
  • Must wear a life jacket all the time during the boat trip.
  • Do not collect sea shell and coral for souvenir there is significant fine.
  • Do not destroy or standing on the coral reefs.
  • Travel with responsibility of Marine Life, National Park & beaches.
  • The accident insurance not covers your personal belongings
  • Please check your belonging every time before leaving the car or from the boat because to deliver your left property to your hotel or your country after the trip costs you some money.

1. Defections: Customer is the body who has booked and paid for The Tour via Phuketbestholiday.com. Tour Agent is Phuketbestholiday.com who is the middle man between the customer and tour operation. The agent has the moral responsibility towards the customer. The Tour Operator is the body who is responsible for the tour and who is organizing and operating the tour. The Tour operator has the legal responsibility toward the customer.

2. No Show: If the customer is not present at the pickup place and time specified on the tour voucher, no refund will be applicable no matter the reason.

3. Claim:

  • Any claim in regards to the tour must be communicated by email by the customer not more than 1 day after the tour date.
  • Any personal incident/inconvenience that may lead to a claim must be reported to Phuketbestholiday.com at time of occurrence by our hotline number specified on your Tour voucher.
  • Any refund due to an incident/inconvenience that has been fulfilled by paragraph 1 and 2 can only be granted if the incident/inconvenience is verified be the tour operator and the tour operator agree to grant a refund.
  • The refund will be refunded the same way as the Tour was paid for.

4. Pregnant Women / Medical Conditions
Pregnant women are not allowed on any speedboat tour, ATV tour, elephant tour or white water rafting tour, should the operator refuse to the tour due to pregnant no refund will be given.

5. Tour Operator’s Disclaimer. The Tour program can be subject to change due the weather and sea conditions. In such case no compensation is applicable.

6. Air Tickets. You are responsible for obtaining all entry and exit visas, health and other required document including that your passport meet the destinations entry requirements. Guest shall also possess a return itinerary or ticket on an onward journey. Please ensure all names and detail are correct on your confirmation invoice.
Passport : If you are traveling anywhere overseas, you need a passport to board an international flight and to enter any country. In general, your passport must be valid for at least six months after the date you enter a foreign country.
Visa : Every country has its own set of rules regarding the entry of visitors from different nationalities. For some countries, it is a requirement that passport have to be valid for a minimum period before they will issue a visa. Some countries grant visas upon your arrival. Before you fly, do ensured that you check that latest information on visas or entry requirements to the country you are flying to.

7. Program Changes. Phuketbestholiday.com are pre-arranged packages and no individual program changes or modifications can be made. Phuketbestholiday.com reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

8. Payment. A full payment by credit card is required at the time when tour reservation is made.

9. Refunds. All refunds are subject to administration fee of 25 % the total booking value or equivalent of 500.00 THB minimum charge (whichever is great)

10. Responsibility of Phuketbestholiday.com and Activities. Phuketbestholiday.com acts only as agent for the person or companies providing accommodation, transport or other service, here in after called "Service Providers" and Phuketbestholiday.com issues all coupons, vouchers, tickets or other documents on the Service Providers term and conditions. The Tour member acknowledge that neither Phuketbestholiday.com, nor it’s subsidiaries, affiliate company, servants or agent shall be responsible or become liable in contract or tort for any injury, damage, lose, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by Force Majeure or other beyond Phuketbestholiday.com control, including, but not limited to war, civil disturbance, pilferage, delays, delays severe weather, Acts of God, Acts of Governments, accidents to or failure of machinery equipment, vehicles or industrial disputes. Phuketbestholiday.com shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress lack of enjoyment arising from any act or omission whatever. Phuketbestholiday.com will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or service provided. In the event of such a complaint the customer is requested to immediately contact Phuketbestholiday.com or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodge will Phuketbestholiday.com consider to fully investigated and act on any complaint.

11. Insurance. We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.

12. Website Content. The website content is subject to change without notice before the tour begins or during any tour. Phuketbestholiday.com has endeavored to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statement made, Illustration are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares are prices quoted in Phuketbestholiday.com are correct at the time publishing.

13. Modification. Phuketbestholiday.com may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the term and condition in force at the time of your use.

14. Governing Laws. This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in the jurisdiction.

15. Additional Term. Additional term can condition may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

16. Entire Agreement. This User Agreement, together with any terms and condition incorporated or referred to herein, constitute the entire agreement between you and Phuketbestholiday.com relating to the subject matter hereof, and supersedes any prior understandings or agreement (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendment or modifications available on this site.